A bad experience

Item: Monarch of the Seas
Rating: 2
Author: NancyS18

Monarch of the Seas Cruise Review to Mexico

NancyS18

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 34

Overall rating:

2 out of 5

Verified Review

4 Night Baja Mexico (Los Angeles Roundtrip)

Sail date: May 15, 2006

Ship: Monarch of the Seas

Cabin type: Inside

Traveled as: Singles/Friends

Reviewed: 18 years ago

Review summary

Getting on the ship was fast and efficient, I have cruised with Holland America before and this ship and its staff was a huge dissappointment.The staterooms are very small and shabby, our room steward was not good, the ice tongs had dried up lettuce on them and I kept putting them out so he could change them and he just kept putting them back dirty.After the second day he never even brought us ice so... The Captains announcements could not be heard in the room so on the time in Catalina we missed our shore excursion because we didnt hear them call for us. We were 2 hours late getting into San Diego so they cancelled our shore excursion that day, I did get a refund but it was very dissappointing. There are too many passengers on that ship to have only 8 elevators in the whole ship and they move too slow. The public restrooms on the ship are horrible, dirty and very rundown. It was an overall bad experience and I would never sail with Royal Carribian again.

Ship experiences

Food and Dining

3 out of 5

The food was surprisingly good considering the poor look of the ship overall, Our dining room waitress and asst waitress were excellent and very friendly

Entertainment

3 out of 5

The ships entertainment with their own staff was not good, too much like a high school production and way too loud, but the nights they had comediens was very good.

Service and Staff

1 out of 5

As I stated before dining room staff was excellent, but the other staff members onboard were not friendly, or helpful. Quite a letdown from a Holland America cruise where the staff will bend over backwords to do anything you ask.

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Beds were so uncomfortable that I had a backache the whole time also very small room and not pleasing to look at.