Abandoned in Iceland

Cruises: 7+ cruises

Review: 1

Helpful Votes: 8

Review summary

My sister and I took the Oceania cruise from Iceland to London in late august 2023. On the last day in Iceland, my sister and I went on an Oceania sponsored expedition to ride Icelandic ponies. My sister fell while getting on her pony and was severely injured with a brain bleed and a shattered elbow which required imminent surgery. I was put in the position to fly her home with absolutely no assistance from the cruise ship or port agent. The tour operators helped me as much as they could including staying with us at the Icelandic hospital while x-rays were taken and to help get us transportation to a hotel near the regional airport. Since this was our last stop in Iceland, we had to get our belongings and passports off the ship which happened but they charged me $100 in cash to get our things. I then had to get my sister who was on pain pills and in a wheel chair from the reginal airport to the international airport in Reykjavik with two 50 pound bags and four carry-ons with no assistance from anyone. I took her to Oregon where she lives for immediate surgery. When I landed in Portland with her, I started trying to call Oceania to help get me home to Charlotte and talk to someone about what happened. After many, many calls and very long wait times, I finally got a flight home but they told me any further communication would have to be done by email to Guest relations. The first and only person who reached out to me was the travel insurance people to open a claim which four months later has still not been paid. After at least 20 written communications with guest relations, which they insisted on, they took no responsibility and claimed I was contacted by several people while still in Iceland which I disproved through phone records and still no action was taken. They said "sorry for the "inconvenience" and please sail with us again". I was an d still am outraged and my sister will have a permanent disability and they don't care, Their guest relations is a joke. I even sent the information and my proof of no help or communication to their CEO in Miami and still no response. Don't believe Oceania will take care of you became they won't. Take caution if you ever decide to sail with them.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Reykjavik, Iceland

Grundarfjordur, Iceland

Isafjordur, Iceland

Akureyri, Iceland

Seydisfjordur, Iceland

Disembarkation