No excellence of service on Majesty of the Seas

Majesty of the Seas Cruise Review to Caribbean - Bahamas


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

3.0 out of 5
Verified Review
Bahamas
Sail Date: October 10, 2016
Ship: Majesty of the Seas
Cabin Type: Suite
Cabin Number: 1532
Traveled As: Singles/Friends
Reviewed: 11 months ago

Was not impressed with the service, and the room had leaks and mildew smell. It wasn't up to speed, My Time waiters were awful and quality of food was not even close to good. Very disappointed and will never go on this ship again. My overall rating was 2-1/2.  It was good with several problems that I am addressing directly with RC corporate. I wasted good money on this trip for what I received.  Royal Carribean's "Excellence guarantee" was no where to be found on this trip.  Makes me think twice about booking with Royal Carribean again....

Food and Dining

1 out of 5
My Time dining was an awful experience. Service and food was sub-standard. I yelled at waiter on 2nd day (after a lousy 1st day) and walked out. Went to Windjammers for the rest of the trip. The buffet was delicious...

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5
The ship is old. Decent remodel, but I had mildew and standing water in my Grand Suite and bathroom.

Cabin / Stateroom

1 out of 5
Suite was nice at first. Had 2 leaks in the bathroom and a pipe burst outside my room the 1st day, causing the hallway rugs to get soaked. Hallway rugs smelled funky outside my room when they had A/C off. Free standing water in bathroom caused by toilet leak. Mildew smell in the bathroom.

Mold or mildew smell killed the experience. Couldn't open sliding door because I had to leave the A/C low to kill the smell. By the time I realized it, it was too late to ask to change rooms. Beyond disappointed I spent money for the Grand Suite but couldn't enjoy it the way I normally do on my cruises.

Ship Tip

Lower your expectations for what you will be receiving....you won't be disappointed then.

3 out of 5
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