Insignia Cruise Review to South America

Contributor Level: Third Mate

Experience
7+ cruises

Review
1

Helpful Votes
32

1 out of 5

Disappointed

Sail Date: November 01, 2008

Reviewed: 7 years ago

Traveled As: Couple

Room Type: Suite

We were upset that we missed departure of our cruise. The trip was booked through Oceania including our airfare. Unfortunately the flight we were booked on was overbooked and we had to sleep overnight at our connecting city to be rerouted to the next port of call. We can understand these things can happen, but felt that it was totally unacceptable that we had to pay for our own hotel and food, and were never compensated for our expenses or troubles, nor the loss of 3 days of our cruise. Despite our best efforts, Oceania refused to compensate us for our loss. Our warning is not to trust travel arrangements made for you by Oceania.

Pros: onboard service

Cons: Cruise line denying responsibility

Recommends Insignia? No.

Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
Entertainment


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