Not given promised stateroom credit

Explorer of the Seas Cruise Review to Canada, New England, New York


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 2

Overall Rating:

3.0 out of 5
Verified Review
11 Night Canada & New England (Cape Liberty To Quebec)
Sail Date: September 08, 2013
Ship: Explorer of the Seas
Cabin Type: Balcony
Cabin Number: 6342
Traveled As: Singles/Friends
Reviewed: 4 years ago
I reserved $59 (on sale) excursions at the PIE stop prior to the cruise and paid for 4 of them with my credit card and got a receipt online for that transaction. A day or so later, I got a message that I could not take that excursion with my companions, and when I got on another site about Charlottetown learned that there was such an excursion there but that Royal Caribbean had changed the port schedule and Explorer of the Seas would stop at PEI a day early and not be in port at the advertised times, preventing its passwngers from taking said excursion. I following up with Glenn Miller, he arranged for us to receive an additional stateroom credit of $75 each for the 4 of us. What was credited to us was only $75 per stateroom, not each passenger. We then had trouble but did book a lesser excursion on PEI and paid more $ for it.

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship Tip

Enjoyed the fitness center classes

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