Explorer of the Seas Cruise Review to Canada, New England, New York

Contributor Level: Deck Hand

7+ cruises


Helpful Votes

2 out of 5

take at your own risk

Sail Date: August 31, 2007

Reviewed: 7 years ago

Traveled As: Couple

Room Type: Suite

We took this cruise last week leaving Aug. 31, 2007, for New England and Canada. After boarding, the trouble started. Dining room staff was going to refuse our requests for special things to be served during week until head waiter was talked to. No seating room in windjammer and to go outside was to use tables that were not promised to be clean. When times were announced for events, it was happened up to an hour late. Going ashore was stand in line, get to head of line, then being send to other end of ship and start line again, immigration officials arrived one hour late, when we got to within seeing distance of their tables, we were sent to another floor. We got to port late, left early. Staff mostly seemed to not have been trained. Talent was poor, except for ice show. Stores had expensive junk except for liquor store and jewelry store (which was the same thing we had seen on many cruises and didn't want it then.) Seattle Best coffee staff did not know how to properly make a latte. It seemed that ships have gotten bigger but service and concern for sailing passengers has gone out the window.

Pros: accupunction lady was great, waiter, head waiter, assistant waiter, conceige club, room attendant

Cons: disorganization, misinformation, canceled shore excurtion, never on time for any events

Recommends Explorer of the Seas? No.

Service and Staff
except for ice show
Food and Dining
but was too warm to be comfortable while eating....the air conditioners were not turned low enough
Cabin / Stateroom
we have the deluxe suite with double balcony.....9394
Ship Quality
we did not want to dress up for "labster night" and the head waiter and waiter said we could not miss it, took our orders and served us the same lobster dinner in our room.

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