Cruise from Hell

Costa Fortuna Cruise Review to Europe - Northern Europe


Contributor Level: Deck Hand
Experience: 4-6 cruises
Review: 1
Helpful Vote: 1

Overall Rating:

2.0 out of 5
Sail Date: July 01, 2013
Ship: Costa Fortuna
Cabin Type: Inside
Traveled As: Family (older children)
Reviewed: 4 years ago
When we embarked I found the smallest cabin I ever saw cabin 7214 not even an area to put our baggage. We are a family of 4. When I complained they told me there were no cabins available. I told them my family wanted to leave the ship if this was the only room available. So then they showed us a suite cabin 7249, but told us we had to pay an additional 2000 dollars. I only agreed because my only other choice was to go home after spending 4 thousand dollars to fly to Copenhagen. After moving to the new cabin we went to dinner but did not find anything on the menu that appealed to us or our kids, so we went to the Buffet deck 9 and found it closed. We then tried to use room service. First nobody wanted to answer the phone, so we tried to call customer service and again nobody would answer the phone. I walked down to the customer service desk and made my order and after an hour waiting we finally got our room service. The next day we went to breakfast at the Deck 9 buffet and asked a crew member to clear a table so we could sit and eat. He told us see someone else, and when we finally found someone else they acted like it was not their job either. The menu on your cruise was one of the worst I ever ever known. We ate a lot at the pizza bar most of the cruise. On the 5th day we noticed brown water coming out of the faucet in our bathroom. We were told it was because they were working on the pipes during the night. We purchased a tour package and out of the 3 places we went 2 of them just seemed to be in a hurry to get our tour over and back to our ship. All in all this was the worst cruise me and my family have ever been on and we have been on 5 other cruises on Carnival and Royal Carribean before.

Food and Dining

1 out of 5
The menu was not to my liking. Not a lot of choices.

Entertainment

5 out of 5
A very good entertainment on board. Shows were very good.

Service and Staff

1 out of 5
Not the most helpful staff. Did not speak English very well.

Ship Quality

3 out of 5
Small casino

Cabin / Stateroom

1 out of 5
Smallest family room I have ever seen.

Pros: Entertainment

Cons: Rooms and Food.

Recommends Costa Fortuna? No.

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