nice ports; customer service is low

Cruises: 7+ cruises

Reviews: 0

Helpful Votes: 40

Review summary

Nice, new ship. Food was overall good; Ports in Venice, Istambul and Izmir were great. Not sure why they include Bari. Stateroom wasn't clean until after 3pm. We never got sheets for the bed even after asking. Shampoo only on 3rd day, etc. Disrespecteful and awful treatment by guest services staff; dining staff was OK but service was extremely slow. 45 minutes into service and we still didn't have any appetizers... that was for 3 days.

Ship experiences

Food and Dining

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Pros: Nice ports (except Bari)

Cons: Customer service

Recommends Costa Favolosa? Yes!