nice ports; customer service is low

Costa Favolosa Cruise Review to Europe - Eastern Mediterranean


Contributor Level: Purser
Experience: 7+ cruises
Reviews: 0
Helpful Vote: 1

Overall Rating:

3.0 out of 5
Verified Review
7 Night Adriatic & Aegean (Venice Roundtrip)
Sail Date: September 30, 2012
Ship: Costa Favolosa
Traveled As: Couple
Reviewed: 4 years ago
Nice, new ship. Food was overall good; Ports in Venice, Istambul and Izmir were great. Not sure why they include Bari. Stateroom wasn't clean until after 3pm. We never got sheets for the bed even after asking. Shampoo only on 3rd day, etc. Disrespecteful and awful treatment by guest services staff; dining staff was OK but service was extremely slow. 45 minutes into service and we still didn't have any appetizers... that was for 3 days.

Food and Dining

5 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5

Pros: Nice ports (except Bari)

Cons: Customer service

Recommends Costa Favolosa? Yes!

Was this review helpful? 2

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