nice ports; customer service is low

Costa Favolosa Cruise Review to Europe - Eastern Mediterranean

Cruises: 7+ cruises
Reviews: 0
Helpful Votes: 13

Overall rating:

3 out of 5
Verified Review
Costa Favolosa

7 Night Adriatic & Aegean (Venice Roundtrip)

Sail date: September 30, 2012

Ship: Costa Favolosa

Traveled as: Couple

Reviewed: 8 years ago

Review summary

Nice, new ship. Food was overall good; Ports in Venice, Istambul and Izmir were great. Not sure why they include Bari. Stateroom wasn't clean until after 3pm. We never got sheets for the bed even after asking. Shampoo only on 3rd day, etc. Disrespecteful and awful treatment by guest services staff; dining staff was OK but service was extremely slow. 45 minutes into service and we still didn't have any appetizers... that was for 3 days.

Ship experiences

Food and Dining

5 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5

Pros: Nice ports (except Bari)

Cons: Customer service

Recommends Costa Favolosa? Yes!

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