Not a good experience

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 74

Review summary

We were all very disappointed with the cruise. Everything was so expensive and everything cost money. This was our first cruise and it was not what we expected. To start, the first picture taking was 40.00 Euros just ridiculous. Then, we tried to purchase the all inclusive package for alcoholic beverages for my boyfriend and I and they told us we needed to have a minimum of 5 and that was an argument. Well, we were only 3 (my boyfriend, my mother and I). Then, they told us that we could do it, however all 3 will have to do it. Well, my mom doesnt drink so only my boyfriend was able to benefit from that offer. Also, we werent aware there is a charge of 7.00 Euros to clean the room per person, that should have all been included in the price of cruise. Internet was 10.00 Euros per hour!!! And the phone was 8.00 per minute. Outraging. Many many times we tried to contact the front desk and they wouldnt pick up the phone. We purchased an excursion in Croatia. The newsletter we receive everyday confirmed no passport was required. After we left the ship, got into the little boats to get to the port, then got in the bus the guide person said we needed passports so half of the bus had to get out, walk on foot to the port, catch the little boats, go to the cruise ship and get our passports. At that time there was so many people on the ship trying to get out the ship actually went to the port and we all went out. That fiasco took over 1.5 hours. Obviously, we missed the excursion and after waiting 20 minutes calling the front desk to make sure they didnt charge that excursion to us, the receptionist said we needed to have the tickets and turn them in. When I told him I didnt know if we still had them he said find them. Luckily we did and turn the in and got reimbursed, however, how the receptionist handle the call was far from professional. In addition, the only discotech was closed several times during the cruise and the first time we we

Ship experiences

Food and Dining

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Pros: The employees

Cons: Everthing cost money

Recommends Costa Favolosa? No.