Celebrity Clearly Not Watching the Store

Celebrity Xperience Cruise Review to Galapagos
Experience: 7+ cruises
Review: 1
Helpful Votes: 32

Overall Rating:

3 out of 5
Celebrity Xperience

7 Night Galapagos Southern Loop (Baltra Roundtrip)

Sail Date: April 29, 2017

Ship: Celebrity Xperience

Cabin Type: Oceanview

Cabin Number: 210

Traveled As: Singles/Friends

Reviewed: 2 years ago

Review Summary

No keys to the cabins (the cabins do not lock). The TV is only connected to a portable dvd player. The rooms did not have binoculars, robes, tissues orny other ammenities for the first cruise.  When I complained to Celebrity they told me that it was the first cruise so what should I expect. With regard to the rooms not locking, Concierge Dianna ( who claims to be the point person for Celebrity CEO Lisa LP) to me the brochure never said the cabin doors lock.  WOW. Celebrity had no clue.  

The part of the expedition run by the National Park was excellent.

Ship Experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

There is none

Service and Staff

5 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

3 out of 5

Ship Tip

Don't realyy expect 5-star as stated in their literature

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