Very Nice Trip but was not helpful

Celebrity Reflection Cruise Review to Europe - Western Mediterranean

Cruises: 7+ cruises
Review: 1
Helpful Votes: 9

Overall rating:

5 out of 5
Celebrity Reflection

Sail date: May 29, 2017

Ship: Celebrity Reflection

Cabin type: Balcony

Cabin number: 1657

Traveled as: Family (older children)

Reviewed: 7 years ago

Review summary

This was our 10th cruise with Celebrity Cruise Lines.  As always, the crew and staff were attentive to our every request.  There were no interruptions to the voyage.  All our plans went without a hitch.  We purchased 6 specialty dinners (there were three of us traveling on this trip).  Each of the dinners were excellent.  Muarno was the best with respect to food and atmosphere and if we were required to choose the best staff, we would pick the staff at the Tuscan Grille.  The ports of call were good but would not necessarily return to Cartagena, Spain. 

 

On the other hand, the experience with was horrible.  The staff was unhelpful and gave us misinformation. For example, there were three of us traveling and one half of our travel insurance was cancelled.  While mistakes happen, they did not refund our payment.  They also cancelled our trip, then reinstated it but changed our staterooms.  We were traveling with a minor (we booked two rooms).  We asked for adjoining staterooms and were told that they had accommodated our needs.   The rooms connected by means of going out onto the balcony and climbing over the struts that supported the deck above -- this situation was never corrected.  Celebrity tried to help but could not given the lateness of our request.  In fact, to rectify other aspects of our booking, my wife and I had to spend 2 hours on the phone with a total of three people.  Advice -- keep ALL correspondence, it was our saving grace.  I would not recommend booking through

 

So, Celebrity gets 5 stars -- , none.  I will not downgrade Celebrity due to the Cruise.com's experience.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
The staff and stateroom accommodations were very good.

Ship tip

The cruise left from Civitavecchia. Getting to the boat is not an issue even if one travels by train from Rome that we had done. There are plenty of taxis at the train station. However, the disembarkation with travel by train back is not easy and careful coordination needs to be thought through.

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