Very Nice Trip but was not helpful

This was our 10th cruise with Celebrity Cruise Lines.  As always, the crew and staff were attentive to our every request.  There were no interruptions to the voyage.  All our plans went without a hitch.  We purchased 6 specialty dinners (there were three of us traveling on this trip).  Each of the dinners were excellent.  Muarno was the best with respect to food and atmosphere and if we were required to choose the best staff, we would pick the staff at the Tuscan Grille.  The ports of call were good but would not necessarily return to Cartagena, Spain. 

On the other hand, the experience with was horrible.  The staff was unhelpful and gave us misinformation. For example, there were three of us traveling and one half of our travel insurance was cancelled.  While mistakes happen, they did not refund our payment.  They also cancelled our trip, then reinstated it but changed our staterooms.  We were traveling with a minor (we booked two rooms).  We asked for adjoining staterooms and were told that they had accommodated our needs.   The rooms connected by means of going out onto the balcony and climbing over the struts that supported the deck above -- this situation was never corrected.  Celebrity tried to help but could not given the lateness of our request.  In fact, to rectify other aspects of our booking, my wife and I had to spend 2 hours on the phone with a total of three people.  Advice -- keep ALL correspondence, it was our saving grace.  I would not recommend booking through

So, Celebrity gets 5 stars -- , none.  I will not downgrade Celebrity due to the Cruise.com's experience.