Celebrity Reflection Cruise Review to Caribbean - Western

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Votes
2

3 out of 5

Not what we expected

Sail Date: January 02, 2016

Reviewed: 10 months ago

Traveled As: Singles/Friends

Room Type: Balcony

The Reflection is the newest ship in the Celebrity line and was beautiful with more spacious cabins and bathrooms in the Veranda Staterooms.  We were initially very impressed with the friendliness of the staff and the details of the new ship, such as recessed stateroom doors, very comfy beds and pillows and were ready to book another cruise on the Reflection until we experienced less than favorable service in the main dining room followed by other disappointments listed below. 

*Less than quality service in the dining room:  The wait staff were friendly but were given too many tables to give quality service to the guests they served.  It seemed they were racing from table to table. Several other guests commented on the same thing.

*Food was average and the presentation was good, but the overall quality was less than what we have enjoyed on other Celebrity Ships.

*Less activities during the day and evening.  The entertainment was good but fun activities were lacking.

*The buffet closed down several times to prepare for lunch and dinner service.  When the ship was in port the buffet was more limited.  

 

We have booked another cruise with Celebrity in May on a different ship and are hoping that our experience is better.

 

 

 

Cabin / Stateroom
Loved the new design of the cabins on the Reflection. Bathrooms were larger and the shower was spacious. The floor plan seemed to have a design which seemed larger.
Embarkation and Disembarkation
Both Embarkation and Disembarkation were organized and seamless.
Ship Quality
Beautiful ship with spacious staterooms including a new spacious design in the bathrooms
Destinations and Excursions
Onboard Activities
Not many things to do. Only held Bingo twice for a limited time, No other similar games.
Entertainment
Service and Staff
Wait staff was rushing to try to get to all the tables they were given to serve and were unable to give quality service because they were so very busy.
Food and Dining
Food was average....not up to the high quality we have come to expect.

Tip

Get in line early for the evening entertainment. Doors open 30 minutes before showtime, but if you aren't at the doors when they open, it is difficult to find a good seat. There was excessive "seat saving" on the cruise I was on. The bar service was somewhat limited in the Reflection Lounge.



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