Not what we expected

Celebrity Reflection Cruise Review to Caribbean - Western

Experience: 7+ cruises
Review: 1
Helpful Votes: 5

Overall Rating:

3 out of 5
7 Night Western Caribbean Getaway (Miami Roundtrip)
Sail Date: January 02, 2016
Ship: Celebrity Reflection
Cabin Type: Balcony
Cabin Number: 6130
Traveled As: Singles/Friends
Reviewed: 2 years ago

The Reflection is the newest ship in the Celebrity line and was beautiful with more spacious cabins and bathrooms in the Veranda Staterooms.  We were initially very impressed with the friendliness of the staff and the details of the new ship, such as recessed stateroom doors, very comfy beds and pillows and were ready to book another cruise on the Reflection until we experienced less than favorable service in the main dining room followed by other disappointments listed below. 

*Less than quality service in the dining room:  The wait staff were friendly but were given too many tables to give quality service to the guests they served.  It seemed they were racing from table to table. Several other guests commented on the same thing.

*Food was average and the presentation was good, but the overall quality was less than what we have enjoyed on other Celebrity Ships.

*Less activities during the day and evening.  The entertainment was good but fun activities were lacking.

*The buffet closed down several times to prepare for lunch and dinner service.  When the ship was in port the buffet was more limited.  


We have booked another cruise with Celebrity in May on a different ship and are hoping that our experience is better.




Food and Dining

3 out of 5
Food was average....not up to the high quality we have come to expect.

Onboard Activities

1 out of 5
Not many things to do. Only held Bingo twice for a limited time, No other similar games.


5 out of 5

Service and Staff

1 out of 5
Wait staff was rushing to try to get to all the tables they were given to serve and were unable to give quality service because they were so very busy.

Ship Quality

5 out of 5
Beautiful ship with spacious staterooms including a new spacious design in the bathrooms

Cabin / Stateroom

5 out of 5
Loved the new design of the cabins on the Reflection. Bathrooms were larger and the shower was spacious. The floor plan seemed to have a design which seemed larger.

Ship Tip

Get in line early for the evening entertainment. Doors open 30 minutes before showtime, but if you aren't at the doors when they open, it is difficult to find a good seat. There was excessive "seat saving" on the cruise I was on. The bar service was somewhat limited in the Reflection Lounge.

5 out of 5
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