A disaster and no one cares

Celebrity Mercury Cruise Review to U.S. - Pacific, Northwest

Contributor Level: Deck Hand
Experience: 2-3 cruises
Review: 1
Helpful Votes: 14

Overall Rating:

1.0 out of 5
Sail Date: March 01, 2008
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 7 years ago
Overall rating bad. Biggest complaint, staff totally unresponsive, One example, when we had dirty brown water coming from our faucet for THREE days I ask the room steward, the housekeeping department, the ship's plumber, the front desk "customer service" people twice ( in person once with dirty brown water in hand) with absolutely no reply ever. After thee days it cleared up, probably on its own. A letter of complaint to the Celebrity corporate headquarters after the cruise did not get a response either. I guess they just don't care.
Overall there were way too many negatives to list here. Entertainment was horrible. Buffet second class and understaffed, long lines on and off ship on too many occasions. Much more.

Pros: The ports and leaving from San Francisco.

Cons: Staff clueless and with an attitude.

Recommends Celebrity Mercury? No.

Was this review helpful? 14

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