Spotless Ship, Snappy Service
Celebrity Eclipse Cruise Review to Caribbean - Eastern
Ship: Celebrity Eclipse
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 6 years ago
I was comfortable coming into this cruise that the service and food would be of a high quality. Celebrity Eclipse didn't disappoint in either category. Almost all staff members that we encountered offered a smile and genuine interest in making our stay aboard comfortable.
Our waitstaff in the main dining room provided smiles and service particularly noteworthy. Humor was often the rule of the evening and our table was gifted by an outstanding team.
Our only minor disappointments were encountered on deck when one pool area roaming bar waiter was less than enthusiastic or charming as he conducted his duties. We also struggled to get our order taken a couple of time at the admittedly busy Martini bar....we resolved this issue by retiring to a nearby cloistered cubby, where a waiter promptly took our order.
In these days of concern about onboard safety, we were well educated and informed of procedures and skills of the staff in an emergency situation. We attended an informative discusssion on navigation and walked away very impressed with the profesionalism and
high level of training and procedures established aboard the Eclipse.
We would strongly recommend the ship and hope to travel with Celebrity again soon.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: Cleanliness of ship, excellent customer sevice, great food
Cons: some difficulties getting prompt bar service at times