Spotless Ship, Snappy Service

Celebrity Eclipse Cruise Review to Caribbean - Eastern

KevinB4

Contributor Level: Deck Hand

Cruises: 7+ cruises

Reviews: 0

Helpful Votes: 5

Overall rating:

5 out of 5

Sail date: March 01, 2012

Ship: Celebrity Eclipse

Cabin type: Balcony

Traveled as: Couple

Reviewed: 12 years ago

Review summary

I was comfortable coming into this cruise that the service and food would be of a high quality. Celebrity Eclipse didn't disappoint in either category. Almost all staff members that we encountered offered a smile and genuine interest in making our stay aboard comfortable. Our waitstaff in the main dining room provided smiles and service particularly noteworthy. Humor was often the rule of the evening and our table was gifted by an outstanding team. Our only minor disappointments were encountered on deck when one pool area roaming bar waiter was less than enthusiastic or charming as he conducted his duties. We also struggled to get our order taken a couple of time at the admittedly busy Martini bar....we resolved this issue by retiring to a nearby cloistered cubby, where a waiter promptly took our order. In these days of concern about onboard safety, we were well educated and informed of procedures and skills of the staff in an emergency situation. We attended an informative discusssion on navigation and walked away very impressed with the profesionalism and high level of training and procedures established aboard the Eclipse. We would strongly recommend the ship and hope to travel with Celebrity again soon.

Ship experiences

Food and Dining

5 out of 5

Very high quality of staff and food. Particularly noteworthy were the Murano Restaurant and the Main Dining room (often underestimated in these times of optional upcharge retaurants...).

Entertainment

5 out of 5

There was music all over the ship almost all of the time...We truly appreciated the different types of music and the skill of the musicians. Floor shows were well-laid out but we didn't book this cruise for the entertainment. If that is what you are onboard for, go to Vegas...a cruise ship is all about the experience of being aboard ship and visiting various ports.

Service and Staff

5 out of 5

With only a couple of small glitches, the Eclipse staff showed a genuine interest in our wellbeing and displayed pleasant attitudes. A discussion with the future cruise department proved to be unfruitful as they were apparently shorthanded. We got a supervisor who was clearly under the gun timewise and didn't spend the time reviewing possible trips as we would have wished.

Ship Quality

5 out of 5

Originally, I was skeptical about being aboard a ship over 100,000 tons. i love the sea and was concerned it might not feel as though I were really on the ocean. No worries, as the ship was well laid out with plenty of "elbow room", quiet areas and well-decorated public rooms. To my pleasant surprise, the ship proved not to be too large or "hotel like" for my tastes.

Cabin / Stateroom

5 out of 5

Largest and most comfortable stateroom I've ever been in. The balcony proved to be well worth the additional expense and the location on the port side just below the bridge made for excellent viewing of scenery.

Pros: Cleanliness of ship, excellent customer sevice, great food

Cons: some difficulties getting prompt bar service at times

Spotless Ship, Snappy Service

Overall rating:

Review summary

Ship experiences

Recommends Celebrity Eclipse? Yes!

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