gilagirl Cruise Review on Celebrity Constellation on Apr 02, 2017

Review: 1

Helpful Votes: 5

Review summary

The staff was hit and miss on this ship. Some of the staff said hello and smiled all the time, and others barely grunteD. It felt like the left hand didn't know what the right hand was doing some days. We had some great service and a lot of so-so service. For instance, at Cafe Al Bacio, I ordered a latte at the bar. If I wanted it in a paper cup, they would make it for me right away. If I wanted a ceramic cup, I had to go sit down and wait for someone to come by and take my order. It took 10 minutes for anyone to show up and then they asked the people beside me if they wanted anything, but didn't ask me. I also had a concern about a charge on my bill. It was only $2.36, but I knew it wasn't ours. Guest Relations was firm that it must have been us and that we just forgot or something. Reluctantly she called the bar and asked them what the bill was and when I confirmed again that it was not ours, she said she would look into it and get back to me. I never heard back, but two days later the charge was reversed. Guest Relations staff should be empowered to reverse charges under a certain threshold (ours was only $2.36). Our exchange took about 10 minutes plus whatever time she expended after I left. I get managing losses, but this was silly on her part for time spent and annoying a frequent passenger early in a cruise. This has been by far our worst Celebrity experience from a consistency perspective - I hope it is just an anomaly on a ship about to go into dry dock.