Everything was a problem

Celebrity Constellation Cruise Review to Europe - Northern Europe

Dennis5

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 9

Overall rating:

2 out of 5

Verified Review

12 Night Scandinavia & Russia (Amsterdam Roundtrip)

Sail date: July 31, 2012

Ship: Celebrity Constellation

Cabin type: Oceanview

Traveled as: Couple

Reviewed: 12 years ago

Review summary

Our cabin literally smelled of sewage. We were told nothing could be done since the ship was full. So, we told them the accommodations were not habitable and we wanted a refund and would leave at the first port of call. Then, we were given another room, which was also an upgrade. Our dining was also a problem. They assigned us to early seating when it should have been late, and it was a fight to fix that. They also didn't have us booked for airport transfers even thought they were requested, and we had to fight to fix that too. There were several other little problems which would all take too long to list, but suffice it to say that they were a nightmare to work with. Plus, the itinerary is poorly planned out. St Petersburg is a very poor choice for the overnight stay. There is very little there except for celebrity's overpriced, poorly planned excursions. Due to Russian visa controls, you can't leave the ship without a tour, and when you do see St Petersburg, it doesn't offer nearly as much as the other ports. Nearly everyone I spoke with was very underwhelmed with it.

Ship experiences

Food and Dining

3 out of 5

The main restaurant was decent. The buffet was kind of bad\, though.

Service and Staff

1 out of 5

It was mixed. Sometimes we had good waiters\, and sometimes they were slow. The slow ones were consistently slow. The worst was the service with the wine. The waiters won't bring you wine. You need a sommelier\, and those guys tend to move at a glacial pace. One night we actually got through two courses before our sommelier came along and slammed a bottle of wine down on the table for us. The stateroom attendants weren't great. They would knock\, then If you asked who it was\, they would just open the door--regardless of whether you'll be in bed\, getting changed\, etc.

Ship Quality

3 out of 5

Nothing special here\, although the bathrooms in the cabins could be cleaner.

Cabin / Stateroom

1 out of 5

Very small\, dirty bathroom\, and the entire room may or may not smell of sewage.

Pros: The AquaSpa

Cons: The service; the smell of sewage in my room

Recommends Celebrity Constellation? No.

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