kenammon Cruise Review on Carnival Sunshine on Mar 29, 2019

Carnival Sunshine Cruise Review

kenammon

Contributor Level: Purser

Reviews: 3

Helpful Votes: 51

Overall rating:

1 out of 5

8 Night Southern Caribbean (Port Canaveral Roundtrip)

Sail date: March 29, 2019

Ship: Carnival Sunshine

Reviewed: 5 years ago

Review summary

After 8 cruises, 4 on Carnival, the Sunshine was the worst. The Grand Suite shower head was so low that my wife and myself (5 ft. 10") had to bend downwards or backwards 5" to wash our hair, the vanity drain pipes would gurgle so loud at night, it would wake us up and the outside balcony glass was so dirty that we couldn't see the view when sitting down. Although they cleaned the balcony glass twice, they would never clean the top 4 inches which is where you look when sitting down. The food was atrocious at the breakfast and lunch buffets, never a change of menus over 8 days. We ended up eating three nights at the Sushi Restaurant which was reasonably priced and very good. Service was the worst I have ever experienced. Staff were rude, room service also as they mixed our order up 4 nights out of 8. Finally one of the room service staff said we never checked coffee on the ticket, an impossibility, and he said to my wife " We can only see what we see, enjoy!!" At other times in the Casino Bar on the 5th day, I brought my wife and my drink package tickets to the bartender and he refused to give me more than one drink because my wife was not present with me. I explained that my wife was playing a slot matching and he simply said "No you get one drink! Never before at any of the other bars did that happen. Entertainment was the worst of any Carnival ship I have ever been on, no DJ or band at the mainpool area, the jumbo screen just played reruns of "Wake Up with Mikey" and the few bands that were in the lounges were C bands at best, no Reggae, no rock and roll, no hip hop, just trivia and beer pong. The worst of all was deparkation, Grand Suites are supposed to get VIP deparkation which we did until the home port in Canaveral. The ship was supposed to disembark at 8:00 AM. They didnt clear customs until 10:15 and they mixed all the Platinum, Silver, Suite and those that had to catch planes together making it about a 1/4 of the passengers. We stood in a hallway for two hours, then walked all the way forward to arrive at only 2 elevators which took us to the deck where the rest of the ship was departing at the same time. We were finally through customs 45 minutes to an hour later and in our car at 11:30. Some people paid extra for the same priority boarding and I guarantee most of the airline paasengers had to rebook and or stay the night as they missed their flights. Believe it or not I am not an overly demanding or critical passenger, but this ship needs a complete staff retraining or overhaul. Ken Ammon

13 Comments

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