It was a great trip. However, the charge card on file never got charged because it went to an unauthorized card.

Item: Carnival Sunrise
Rating: 4
Author: newcruiser4

Carnival Sunrise Cruise Review to Caribbean - Western

newcruiser4

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 22

Overall rating:

4 out of 5

5 Night Western Caribbean (Miami Roundtrip)

Sail date: August 08, 2022

Ship: Carnival Sunrise

Cabin type: Suite

Cabin number: 9203

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

Carnival needs to fix my charge. I had a card on file that never got charged. However, a charge went to an unauthorized charge card, which was not opened yet. 1 week to fix or you will lose a permanent cruiser to another company.

Embarkation

1 out of 5

Charged the wrong card.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Children's Programs

1 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5

bed was comfortable

Ship tip

make sure they charge the correct card. I will not sail with Carnival ever again

Thumbs up

Ports of call

Miami, Florida

5 out of 5

Ocho Rios, Jamaica

3 out of 5

George Town, Grand Cayman

5 out of 5

Disembarkation

3 out of 5

9 Comments

CruiselineAdmin 2 years ago

Thank you for sharing your experience with the community. If you wish to let Carnival know of the incident, here is contact info: Phone: 800-764-7419 Website: carnival.com Email: guestcare@carnival.com Social Media: For the most part, both the primary Facebook and Twitter feeds are promotional rather than customer service-driven: Facebook and Twitter. However, Carnival also has a separate account on Twitter for questions and information: @CCLSupport

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IrenekQuinn 2 years ago

How could they charge another card if it's not the one you had on file without the numbers

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kelskazoo22 2 years ago

How do they know about the other card? Weird stuff.

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dwrw 2 years ago

Very odd. Report to your card company, this forum cannot help you out.

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WhippetMum 2 years ago

How did they know about your other card?

Thumbs Up 5

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Ramsey1986 2 years ago

🤔

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Gwbigdog 2 years ago

? Your card? You provided, interesting.

Thumbs Up 4

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CurlyCruiserYAY 2 years ago

Odd

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AuntPinkie 2 years ago

Sorry.😥

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Great vacation!