Carnival not what it used to be

Carnival Paradise Cruise Review to Caribbean - Western

ilove2cruisedou

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 4

Overall rating:

2.9 out of 5

5 Night Western Caribbean (Tampa Roundtrip)

Sail date: August 08, 2022

Ship: Carnival Paradise

Traveled as: Couple

Reviewed: 2 years ago

Review summary

WOW, what happened to Carnival??? We are very disappointed after our recent cruise. The customer service has really gone downhill. They appeared to very short on staff and the food is just not the same. I also had an issue with onboard credit and it is impossible to speak to anyone after a cruise. They only offer email customer service and it took over 6 weeks to hear from them. Their “I care” didn’t care!!! We did enjoy the Cruise Director and Cabin Steward. The embarkation and debarkation was good but the rest was pretty dismal. Be aware that Carnival Cruise line was the worst of my ten cruises, so sad.

Embarkation

4 out of 5

Ship experiences

Food and Dining

2 out of 5

Buffet was okay, dining room was not what I am used to

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Cabin Stewart and Cruise Director were great, other services just okay

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Disembarkation

4 out of 5

8 Comments

byhisgrace 2 years ago

Thanks for your review

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Gwbigdog 2 years ago

Thanks for sharing your cruise.

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javawoody 2 years ago

Sorry cruising is not the same. Hopefully it will improve

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WhippetMum 2 years ago

Thanks for your feedback. Cruising has definitely changed

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AuntPinkie 2 years ago

Sorry you were disappointed.

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kellies26 2 years ago

I have to agree with you as far as Carnival. My least favorite of the lines we have cruises also. Got the same attitude from them and that was pre-covid.

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cortneyb 2 years ago

cruising won't be the same, no matter what line, for a LONG time. people need to take that into consideration if wanting to cruise. you can't expect the same pre- covid experience right now

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CruzeFan 2 years ago

Thanks for the review. There have been lots of cutbacks since Covid. Cruising is not the same as prior to Covid and probably never will be the same again.

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