Fun! But wouldn't book their excursions

THE RESTAURANT & CLEANING STAFF IS EXCEPTIONAL ! I am starting with this because I don't think they get enough credit, Remy our waiter from Elation was Beyond  proffessional and in all honesty the absolute best server I've ever had the pleasure of knowing!! Humberto the other server was also really great!! Remy threw a surprise song and dance for our honeymoon and it was the sweetest thing they did for us all week! Asya in the coffee shop is amazing, this girl is the sweetest person to interact with, she puts a smile on your face and her customer service skills are truly great! Our housekeeper Sagi - LOVE HIM!!!  I adore his surprise animals he did for us and he made sure we were comfortable in our extra clean cabin! The excursion staff on the other hand, especially their main manager name starting with A , I want to say Aoki or something along those lines, was absolutely shockingly mean. We booked a trip for the Cayman Islands through Carnival, and I will never again book through them no matter where we go - I had a way better time in Mexico using the local tour guides rather than in the Cayman Islands where they made us walk to our buses in the pouring rain - where no one cared and had to do our tour wet from head to toe, The tour guide on the Boat tour with the clear glass to look at underwater was ridiculously rude he was holding a giant umbrella and watching us walk across without being courtious to help us stay somewhat dry and when I mentioned it to him he laughed and said something really smart ass along yeah cool right. I wanted to tell the manager about it then he tried to make it that I was making it up and lying - something I'VE NEVER IN MY LIFE EXPERIENCED! I was so offended by that he literally made me cry - something again that's never happened EVER!! And I'm a manager at a Hilton for the front desk so I know how situations need to be handled. Anyhow besided that our trip was AMAZING!!!  I love Carnival it's really fun!