Poor Customer Service

Carnival Paradise Cruise Review to U.S. - Pacific, Northwest

Experience: 7+ cruises
Review: 1
Helpful Votes: 0

Overall Rating:

1 out of 5
Verified Review
3 Night California Coastal (Los Angeles Roundtrip)
Sail Date: June 05, 2009
Ship: Carnival Paradise
Cabin Type: Oceanview
Traveled As: Family (young children)
Reviewed: 9 years ago
We booked for four of us with this company for a carnival cruis. First of all the port was changed due to swine flu from Mexico to catalina. The never offered us a credit for future cruis and demanded full payment 1400.00 for a cruis to catalina. On the day of our cruis we had a death in the family and we had to go to canada. when we come back we contacted them for a refund/credit. The refused both options in a very rude manner. The just want your money and have no emotions towards any situation you might be in.

Pros: None

Cons: Customer service

Recommends Carnival Paradise? No.

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