ExploreCanada Cruise Review on Carnival Miracle on Apr 14, 2018

Item: Carnival Miracle
Rating: 1
Author: ExploreCanada

Carnival Miracle Cruise Review

ExploreCanada

Contributor Level: Purser

Review: 1

Helpful Votes: 6

Overall rating:

1 out of 5

Sail date: April 14, 2018

Ship: Carnival Miracle

Reviewed: 6 years ago

Review summary

14-22 April 2018 for a cruise on the Carnival Miracle. The ship itself was okay. As a smaller vessel it does lack many of the features of the larger class ships but it had what I needed for rest and relaxation. My issue was with the crew assigned during that period. Upon arriving I noticed that none of the normal welcome items were in my room. Upon asking the room steward he told me he would “get to it.” Items didn’t arrive until after I returned from dinner. First time this has ever happened. The lack of service continued with Guest Services. Whenever I asked the one tall female a question she audibly sighed, rolled her eyes and called someone else on the phone then handed me the phone. She needs to be removed from any customer service position. Whenever I asked a question of any of the crew I was frequently told “that’s not my job” and then the person would walk away. I have never experienced this lack of level of customer support from Carnival in my eight years cruising with them. Truly a disappointment and hopefully not a new trend.

ExploreCanada Cruise Review on Carnival Miracle on Apr 14, 2018

Overall rating:

Review summary

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