Good cruise, bad customer service
Carnival Breeze Cruise Review to Europe - Mediterranean
Sail Date: September 19, 2012
Ship: Carnival Breeze
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 4 years ago
Review SummaryI thought that the ship itself was great! It's a very nice ship. I enjoyed having a balcony room.
Food and Dining
Service and Staff
The other excursion was Florence and Pisa. I paid $360 approx. for my husband and I to go on this excursion. On the whole guided tour my radio box with the ear phones didn't work. I was unable to hear most of what the tour guide said which was the whole reason I choose that tour for the guide! When I told the guide, they didn't have another radio box for me to exchange for, so I was stuck with mine that didn't work. When I complained, I got 20% refunded. That's IT! Should have been $360!!!!!!!!!!!!
Cabin / Stateroom
Pros: The ports
Cons: The scams they called excursions