Four and 1/2 Stars
Sail Date: January 01, 2010
Reviewed: 7 years ago
Traveled As: Couple
Room Type: Oceanview
Butler- Putting a cabin steward in a tuxedo and calling him a butler is a joke. I fault not the individual but the training he did or did not receive. We had to request slippers, travel bag and at the end of the cruise some additional soap. All of that should have been available without having us request it.
Casino -My wife loves to play the slots and while we don't expect to win, we do expect to play for awhile. The slots were not updated and the payout was abysmal.
Laundry- How can a luxury cruiseline nickel and dime its passengers with washers and dryers that have to take quarters. Also, my wife spent a lot of time waiting in the laundry due to shortage of machines. Time better spent enjoying the cruise.
Itinerary- This was the absolute best part of the cruise experience. The opportunity to enjoy the ports without rushing. One suggestion, perhaps instead of DaNang, the cruise could stop in Hanoi.
Excursions-We took two excursions, one we would rate 4.5 stars and the other 1.5 stars. The positive excursion was in Cambodia (Cambodia and Environs). It allowed us to see the culture of the country. The poorest excursion was to Imperial Hue. I am a Vietnam veteran and heard much about the battle for Hue and wanted to see for myself. It was a 2,5 hour bus trip each way, one hour for lunch and 45 minutes at Hue. Hue was disappointing since much of the city was being restored and no indication of the battle and the guide didn't have a clue as to how it was fought. All in all it was a poor excursion.
Miscellaneous- There was a feeling of being nickeled and dimed. I exchanged money on the ship and the exchange rate was outrageous. When I complained, the response was that was what Bank America charged. Ironically there was an exchange service that came on board in Thailand that had a better rate than the ship. Charging for special coffee during meals, laundry costs, all these gave the feeling of getting the last penny out tof the passenger.
Pros: Food and Itinerary
Cons: Excursions and Minor irritations