NOT ADA accessible as promised: horrible hotel manager

American Duchess Cruise Review to River Cruises - United States

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 67

Overall rating:

1 out of 5
American Duchess

15 Night Racing On The River (Memphis To Pittsburgh)

Sail date: July 07, 2019

Ship: American Duchess

Cabin type: Inside

Traveled as: Couple

Reviewed: 2 years ago

Review summary

This was an absolutely horrendous experience. We have been on over 90 cruisers and are very careful to book way in advance to get handicap accessible cabins and accessible boats. The American Queen, The Dutchess, is advertised on line, in their brochure, by them personally, as ADA accessible as is the cabin that we book. Neither is true. Just briefly, the cabin was not ADA accessible especially the bathroom; it was a joke. And it was almost impossible to maneuver around the boat as I have multiple sclerosis and I am in a small ladies scooter. There are a high “lips” that you have to go over to get from common room to common room and I was unable to do that as I can’t walk. Also to get outside to enjoy the outdoor common area as well, was not possible, as there is a full step and I am not able to do, as I am confined to a scooter. The scooter just bottoms out and is unable to go any further from room to room or outside, and can get damaged. We were trying to figure out how to get off the boat and what to do and as my spouse was handling this with the horribly egregiously inappropriate, rude and unkind hotel director, I had to go to the bathroom and was told that one certain public bathroom was ADA accessible. I went in with my small scooter and no basket and could not leave and had to be rescued by the EMT on board. We are appalled beyond words that this company is allowed to advertise and sell products that they do not have. This is also the same company that we went on The Queen (same company, another boat) last year which was handicap accessible so we thought this one would be, based on their lies, however we did have a bad experience on that boat and while we did take care of that with the Coast Guard we are now going to publicly have our experience told. What happened was on August 2, 2018 at the southern border of Iowa on the Mississippi river where many of us passengers saw a continuously running oil leak off the boat, flowing into The Mississippi and we were told by the deckhand that it it was a hydraulic oil fluid leak. We all watched it for two hours and I also took photos and videos. I wanted to make sure that this was reported because I remembered how bad other cruise lines like Princess have been with the ocean; wow I never thought that the American Queen steamboat company would not report a spill like this! We all watched it for two hours and I also took photos and videos. I wanted to make sure that this was reported so a few days later we decided to call the Coast Guard who was in charge of that part of the river. We were shocked as he was to find out that this was never reported and he asked for the videos and the pictures which we sent onto them. I would never recommend this company for a multitude of reasons.

Embarkation

1 out of 5
Hideous

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
Just because it has the wheelchair emblem on it in their advertisement and they say it is ADA accessible the cabin is not., Especially the bathroom.

Ship tip

Dont go. Try another riverboat line.

Disembarkation

1 out of 5

Traveler Photos

This was the ENTIRE ADA (not) accessible bathroom in our cabin. This is the kind of “lip” a person confined to a mobility assistive devise is supposed to be able to get over to maneuver the boat!  This is a picture of the hydraulic oil spill from their sister ship, The Queen, who did not report to the U.S. Coast Guard last year, as confirmed by the Coast Guard three days later, when we called th m.
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