August 2015 - Norwegian Pearl to Alaska - Inside Passage
We traveled with an entire family of 12 adults. The ship was a nicely maintained and overall pretty. There was plenty to do regarding keeping us busy while on board. The last day aboard the ship we were to dock at our last stop 6 pm. There did not seem to be enough to do this day, very little to choose from. Most of us had balcony rooms and I felt that they were a bit smaller than other ships I had been on, although they were comfortable and shower was adequate. The ports we visited and the shore excursions were very good. The two big complaints I had for this line was the food was not very good, there was plenty, but it lacked flavor. With the exception of Lotus Garden we did not have a good meal. The other issue was the staff was not the most pleasant we have found. There were plenty of staff on board who were very friendly, and interested, but most did not seem to care. As soon as we boarded one of our group had an issue with the package details. We asked to see a manager and were told that we would need to wait for a call tomorrow to rectify the issue. When we asked why it would take so long we were answered with " it's a day not a decade". The manager was found and the issue resolved, but did not find this the best way to begin. The other cruises we have been on we have always found staff to be overly friendly.
We also could not figure out if there was a charge for room service or not, they did not make that very clear.
There did not seem to be many staff who were available to ask questions to.
The trip was a good time by our group, in large part because we were traveling together.