November 2015 - 7 Night Mexican Riviera (Los Angeles Roundtrip) Cruise on Norwegian Jewel
On board credit.
nickgarnighian
Purser
Joined 11/2015
1
Cruise1
Review37
Helpful VotesPast cruises
Norwegian Jewel
Sail date: November 08, 2015
When we booked our cruise with Monique we were told we will get $50 on board credit. All others in our party got their $50 credit but us. We only got $25 credit and when I asked the guest service agent why we did not get $50 I was told to contact the booking agent. $25 is not a great amount but we were promised something that did not happened.
Also when we booked the cruise we were told we would get midship rooms but we did not get that either. Not a good way to treat customers.
Cruise tips
Norwegian Jewel
All services on board were satisfactory.
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When we booked our cruise with Monique we were told we will get $50 on board credit. All others in our party got their $50 credit but us. We only got $25 credit and when I asked the guest service agent why we did not get $50 I was told to contact the booking agent. $25 is not a great amount but we were promised something that did not happened.
Also when we booked the cruise we were told we would get midship rooms but we did not get that either. Not a good way to treat customers.