June 2016 - 5 Night Bahamas (Jacksonville Roundtrip) Cruise on Carnival Elation
Poor Customer Service
melloncup
Purser
Joined 06/2016
1
Cruise1
Review4
Helpful VotesPast cruises
Carnival Elation
Sail date: June 18, 2016
When checking into the Port, the port workers were very rude! When going to dinner, our party of 5 were seated at 2 different tables. Waiters didn't understand English, slow in getting water, slow in general. Our Head waiter was amazing! When booking the cruise, I thought we added the insurance, port fees, and the gratuity. Nassau was grossly dirty. Dirtier than I remembered from my last cruise with Carnival. The Islanders were very kind. I love Carnival cruises but the staff on this ship were not nice. Head waiter Nathaniel from Croatia and Ivan Oleksiv-waiter, was amazing and nice Wethersfield it was at breakfast, lunch or dinner. My daughter had to sleep with her mattress on floor, the bathroom shower looked like it had mold in the grout, but our room service was great! One particular lady from customer Service, I wanted to choke. She didn't understand me, she was not willing to help me so I had to just walk away and spoke with someone else.
Cruise tips
Carnival Elation
We took a tour with one of the Island tour guides at Nassau. It's $30 each, safe and his blue van was clean. Make sure he is badged and inside of the gate . Actually they will approach you as soon as you get off the ship.
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When checking into the Port, the port workers were very rude! When going to dinner, our party of 5 were seated at 2 different tables. Waiters didn't understand English, slow in getting water, slow in general. Our Head waiter was amazing! When booking the cruise, I thought we added the insurance, port fees, and the gratuity. Nassau was grossly dirty. Dirtier than I remembered from my last cruise with Carnival. The Islanders were very kind. I love Carnival cruises but the staff on this ship were not nice. Head waiter Nathaniel from Croatia and Ivan Oleksiv-waiter, was amazing and nice Wethersfield it was at breakfast, lunch or dinner. My daughter had to sleep with her mattress on floor, the bathroom shower looked like it had mold in the grout, but our room service was great! One particular lady from customer Service, I wanted to choke. She didn't understand me, she was not willing to help me so I had to just walk away and spoke with someone else.