marzano

marzano
Purser

Joined: 06/02/2015
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About marzano



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marzano's Past Cruises

Pride of America

May 2015 - Pride of America to Hawaii

Norwegian Cruise Line

The ship and cruise are fine, but when I started the cruise I planned to sign up for an Alaskan cruise to get some on board discounts.  During the cruise I had some issues which now has me rethinking if I want to continue with Norwegian cruise lines.  Briefly, some of the issues were:

1.  Their android app did not work on my smartphone.

2.  My cruise history was lost (?) so I was treated as a first time guest (no discounts, robes, invitations to member only events.  This issues was resolved early on during the trip, but detracted from the fun of the trip.

3.  Credits for some prepaid items did not show on my on board account. Lucky for me I had printed receipts.

This may be corporate issues not ship issues.

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reviewed their Hawaii cruise on Pride of America and gave it 3 stars!

added May 23, 2015 cruise on Pride of America to their profile.