jonathm

jonathm

Purser
Joined 11/2017

1

Cruise

1

Review

27

Helpful Votes

Past cruises

Norwegian Epic

December 2017 - 7 Night Western Caribbean (Port Canaveral Roundtrip) Cruise on Norwegian Epic

Some things I wish I knew ahead of time

We are relatively new at cruising. This was our second, the first 7 day cruise. Maybe if we did it more, we would be less surprised by some of the things that happen. I want to stop where we agreed to stop. I want service desk staff to address excursion process questions, even if you didn't buy your excursion from them. I would like to pay the price for a cruise and not be charged for a bottle of water or to eat at a restaurant on board. I tip when I get good service. We always tipped our wait staff and bar tenders. Is that rare? Why do we have a daily tip charged to our account? Again, maybe if we cruised more we would know these answers(?).

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Norwegian Epic

Norwegian Epic

Sail date: December 09, 2017

Some things I wish I knew ahead of time

We are relatively new at cruising. This was our second, the first 7 day cruise. Maybe if we did it more, we would be less surprised by some of the things that happen. I want to stop where we agreed to stop. I want service desk staff to address excursion process questions, even if you didn't buy your excursion from them. I would like to pay the price for a cruise and not be charged for a bottle of water or to eat at a restaurant on board. I tip when I get good service. We always tipped our wait staff and bar tenders. Is that rare? Why do we have a daily tip charged to our account? Again, maybe if we cruised more we would know these answers(?).

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Cruise tips

George Town, Grand Cayman

This where our tour didn't show up. ShoreFox Tours...Stay away! They offered us 2 numbers if there was a problem. Neither of them were attended. We left multiple messages and non have been returned to date. They refunded our credit card without a word. I online chatted with a rep who apologized, said she didn't know anything about it and offered a $20 coupon for our next excursion. Fat chance.

Cozumel, Mexico

Cozumel was just as we expected it to be. We arrived at the agreed upon port and were able to do the things we hoped to do.

Ocho Rios, Jamaica

Not much to do at this stop. No shopping, anything. It was chaotic and unorganized.

Norwegian Epic

Norwegian Epic

Pay extra and book excursions through the ship. We booked through an online booking company for a bit less but when they didn't show up at one of our ports, we were out of luck. We got reimbursed but were left waiting on the dock with no one to check with. The cruise line was available and could have helped us.

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