Good morning everyone. I just excitedly got on the phone to call MSC to book 2 rooms on the 14 day cruise out of Barcelona for November 18. I was sent an email by MSC with an advertised price just this morning, I thought the price was great and was proceeding to book 2 rooms. My first call had the customer service. Tell me that taxes for port and government were added on top and that the rooms at the price advertised were no longer available. When I asked to speak to a customer service I was hung up on. I proceeded to phone back what happened during the first call and then was told that they have nobody they could send it onto but rather I would have to send an email. I'm feeling that , the advertising is false. As of July 1 With the change of law, Cruise lines have been instructed to advertise with port and government taxes included, so all fees are fully disclosed upfront in advertise prices.
What has been your experience with phoning about cruise pricing and how have you resolved it?