Why are advertise cruise prices not available?

good point - it rarely get better after they your money

Just as well. From everything I've read, MSC is not what you would call "customer focused". The general concensus is that because it's a European corporation it follows a European business model, which does not rank "bend over backwards" customer service as high as American corporations.

I almost booked a cruise with them a few years ago, but when I phoned with a couple questions I encountered an experience similar to yours. I surmised that if they would treat me that way before they got my money, how much worse would it be after they got it?

Thanks for clarification - it would lead me to only look at cruise lines that have adopted the new transparent pricing policy. It feels like misleading /De

/deceitful when advertising at one price then when one goes to book - the deals are not available.

That law is for California only, and I believe it's only for sailings out of that state.

Here is a bit more information from an article in NerdWallet. https://www.nerdwallet.com/article/travel/cruise-fees

From the article: Though the law is specific to California, many major cruise operators have recently adopted transparent pricing models that all U.S. shoppers can see. For example, as of July 1, Royal Caribbean, Carnival Cruise Line and Holland America began including all mandatory taxes, fees and port expenses in their U.S. price displays.

I don't see MSC on that list.