the laundry room situation was the same when we went on our 28 day cruise in October 2016
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Contributor Level:
Purser
Review by Cruiser69832720
In response to review, bettybeer says ...
1 Answer
Contributor Level:
Captain
Thank you for posting your review. It is frustrating to deal with unresponsive passenger services crew.
We don't think they get much in the way of training especially when working in a market where customers are primarily from the U.S. We think there is a cultural norm factor in play. While there is a minority of cruise passengers (not only from the U.S.) who are irritatingly obnoxious and demanding, most are not. We simply expect a customer service rep to (at a minimum) be understanding and responsive to a request. The shoulder shrug may be the most infuriating response. Even if the person has no control over the problem, we would be satisfied with a simple "we apologize for the problem and will let xyz department know but cannot give you an exact resolution date at this time." We suggest writing to HAL corporate directly.