Review by Cruiser69832720


In response to review, bettybeer says ...

the laundry room situation was the same when we went on our 28 day cruise ‚ in October 2016

Tags: Holland America Line Europe - Northern Europe Prinsendam

1 Answer

Thank you for posting your review. It is frustrating to deal with unresponsive passenger services crew.

We don't think they get much in the way of training especially when working in a market where customers are primarily from the U.S.‚ We think there is a cultural norm factor in play. While there is a minority of cruise passengers (not only from the U.S.) who‚ are irritatingly obnoxious and demanding, most‚ are not. We simply expect a customer service rep to (at a minimum) be understanding and responsive to a request. The shoulder shrug may be the most‚ infuriating response. Even if the person has no control over the problem, we would be satisfied with‚ a simple "we apologize for the problem and will let xyz department know but cannot give you an exact resolution date at this time." ‚ We‚ suggest writing‚ to HAL corporate directly.‚

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