Caribbean Princess
Sail date: October 11, 2014
dalerebennack
Third Mate
Joined 10/2014
0
Cruises1
Review10
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Princess Cays (Cruise Line Private Island)
never got to see N/A Changed direction to West
Never got to see Change trip due to weather
Caribbean Princess
Elke Director of customers relations was nice but, had No Support by other Officers F&B did not go out of the way to please me or Compensate me for poor service.Which since we did not go to are Eastern Caribbean Cruise that we wanted we should have got 100 % excellence service to make up trip.
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Had several Issues not resolved Director over F&B Michael Glass was unprofessional& Disrespectful on contacting Customer when complaints came in. Several meetings with Clyde customer service desk& Elke director of service Issues over Guest related issues etc...feel she was getting No help from F&B Supervisor on my concerns and asked by Elke in office what I wanted (I stated) 4-days later after continued try's to contact F&B MR.Glass with No Avail !! asked for 50 % off bill due to poor service inside Bars Wheelhouse Bar@ Sun deck