dalerebennack

dalerebennack
Third Mate

Joined: 10/26/2014
1
Cruise
1
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8
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About dalerebennack



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dalerebennack's Past Cruises

Caribbean Princess

October 2014 - Caribbean Princess to Caribbean - Eastern

service was poor,complaints not sloved,and Change direction from eastern to west carribbean

Had several Issues not resolved Director over F&B Michael Glass was unprofessional& Disrespectful on contacting Customer when complaints came in. Several meetings with Clyde customer service desk& Elke director of service Issues over Guest related issues etc...feel she was getting No help from F&B Supervisor on my concerns and asked by Elke in office what I wanted (I stated) 4-days later after continued try's to contact F&B MR.Glass with No Avail  !! asked for 50 % off bill due to poor service inside Bars Wheelhouse Bar@ Sun deck

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dalerebennack's Tips

Caribbean Princess Caribbean Princess - Elke Director of customers relations was nice but, had No Support by other Officers F&B did not go out of the way to please me or Compensate me for poor service.Which since we did not go to are Eastern Caribbean Cruise that we wanted we should have got 100 % excellence service to make up trip.

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received a helpful vote on their Caribbean Princess cruise review - service was poor,complaints not sloved,and Change direction from eastern to west carribbean

received a helpful vote on their Caribbean Princess cruise review - service was poor,complaints not sloved,and Change direction from eastern to west carribbean

received a helpful vote on their Caribbean Princess cruise review - service was poor,complaints not sloved,and Change direction from eastern to west carribbean

received a helpful vote on their Caribbean Princess cruise review - service was poor,complaints not sloved,and Change direction from eastern to west carribbean

received a helpful vote on their Caribbean Princess cruise review - service was poor,complaints not sloved,and Change direction from eastern to west carribbean

received a helpful vote on their Caribbean Princess cruise review - service was poor,complaints not sloved,and Change direction from eastern to west carribbean

received a helpful vote on their Caribbean Princess cruise review - service was poor,complaints not sloved,and Change direction from eastern to west carribbean

received a helpful vote on their Caribbean Princess cruise review - service was poor,complaints not sloved,and Change direction from eastern to west carribbean

shared a quick tip for Caribbean Princess"Elke Director of customers relations was nice but, had No Support by other Officers F&B did not go out of the way to please me or Compensate me for poor service.Which since we did not go to are Eastern Caribbean Cruise that we wanted we should have got 100 % excellence service to make up trip. "

added Oct 11, 2014 cruise on Caribbean Princess to their profile.