January 2016 - Carnival Sensation to Caribbean - Bahamas
I booked the cruise through HHonors & booked the SUITE GUARANTEE ROOM; which I understood that Carnival will choose available suite. When my room was assigned; I called Carnival & spoke with antoinette; who described the suite V38 (my room) & nowhere in the conversation that she mentioned the room I got was JUNIOR SUITE WITH OBSTRUCTIVE VIEW. If I had known that I received the above room w obstructive view, I would have either downgraded & paid LESS MONEY for an oceanview room; or upgrade & pay more to choose a suite tht is NOT OBSTRUCTIVE. When we got to our room, we were so dissapointed. The view is completely obstructive with a HUGE lifeboat. Our vacation is ruined. With other cruiselines, we booked suite guarantee before & customer service ensured that we got UNOBSTRUCTIVE VIEW SUITE. Guest services on ship were saying that there were no more suites available, so there is nothing they can do. They did compensate us with a free bottle of wine, but that is not nearly satisfactory. They were not willing to compensate us with CREDIT- which would have been appropriate. We will NEVER book with Carnival again.