August 2015 - 7 Night Mexican Riviera (Los Angeles Roundtrip) Cruise on Carnival Miracle
Terrible customer support
Unfortunately I have to give this a poor rating. I would recommend the ports and the destination to anyone. It was very fun. The ship was old and it showed in the rooms. When we arrived at our room there was vomit on the balcony and underwear. The room looked restocked but not cleaned. We went down to guest services and they said the problem would be resolved and gave us a coupon for a free drink. After I had told her we purchased the cheers package for 800 dollars and a drink coupon would do nothing. Then we went to back to out room to find the door broken and they had to fix that. Then the next day while using the one outlet in the room the power went out the ship is clearly to far gone.