Terrible customer support

Carnival Miracle Cruise Review to Mexico


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Vote: 1

Overall Rating:

5.0 out of 5
Verified Review

Sail Date: August 29, 2015
Ship: Carnival Miracle
Cabin Type: Balcony
Cabin Number: 6244
Traveled As: Couple
Reviewed: 2 years ago

Unfortunately I have to give this a poor rating. I would recommend the ports and the destination to anyone. It was very fun. The ship was old and it showed in the rooms. When we arrived at our room there was vomit on the balcony and underwear. The room looked restocked but not cleaned. We went down to guest services and they said the problem would be resolved and gave us a coupon for a free drink. After I had told her we purchased the cheers package for 800 dollars and a drink coupon would do nothing.  Then we went to back to out room to find the door broken and they had to fix that. Then the next day while using the one outlet in the room the power went out the ship is clearly to far gone. 

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
Dirty aged and not cleaned. Underwear and throw up on balcony and outlets that did not work. Very poor quality.

Ship Tip

Wait for the ungraded boat to come out.

5 out of 5
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