billhenson
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Hometown: London
Joined: 06/11/2014
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About billhenson

Retired teacher married to Sally, a Careers Adviser


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Cruise Lines: Royal Caribbean


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Cruiseline: Royal Caribbean

billhenson's Past Cruises

Brilliance of the Seas

August 2014 - Brilliance of the Seas to Europe - Northern Europe

Good itinerary but issues with Royal Caribbean ethos and service

What was good: nice ship, reasonable facilities, good choice and quality of food, lovely waiters, interesting destinations.

 

What was less good: our overall impression was that RC are more focused on extracting money from their guests than providing good customer care.  For example, drinks (wine, bottled water) were extremely overpriced compared to P&O.  Expensive ship photographers were everywhere and caused problems moving around busy areas.  There was not much information about ports (eg walking distances and availability of shuttle buses) and pressure to use the ship's own excursions.  Around the ship, staff were either absent or disengaged from what was going on.  The ship's own rules were not enforced, so some children were playing and jumping around in adult areas like the spa pools without being challenged.  In the theatre, some people reserved seats for their entire family, took photographs during the performance, allowed children to run about, etc, in spite of notices prohibiting this.  There was always a queue at guest services from early morning to late evening.

 

Overall, this seems to be a fairly informal family orientated ship and might therefore suit people with young families who don't mind a bit of noise and boisterous behaviour.

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billhenson's Tips

Brilliance of the Seas Brilliance of the Seas - Lunch in the dining room is a much better exeprience than scrabbling for food in the Windjammer at lunch time.

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received a helpful vote on their Brilliance of the Seas cruise review - Good itinerary but issues with Royal Caribbean ethos and service

received a helpful vote on their Brilliance of the Seas cruise review - Good itinerary but issues with Royal Caribbean ethos and service

reviewed their Europe - Northern Europe cruise on Brilliance of the Seas and gave it 3 stars!

shared a quick tip for Brilliance of the Seas"Lunch in the dining room is a much better exeprience than scrabbling for food in the Windjammer at lunch time."

added Aug 7, 2014 cruise on Brilliance of the Seas to their profile.

checked into August 07, 2014 cruise on Brilliance of the Seas roll call and is traveling with 1 other guest. Interested in meeting:- Other couples- Other singles- People to share an excursion/tour

checked in for the roll call for Aug 7, 2014 cruise on Brilliance of the Seas!

commented on the roll call for Aug 7, 2014 cruise on Brilliance of the Seas - "KURS-spd Ltd offers a two day group tour..."

added Royal Caribbean to their favorites on their profile.