annemartin

Due to virus the week before, the delay in check in was long, with many people stuck waiting out in the wind and cold.  When we got to our room we could not get in.  Room for a mini suite was so cramped and not in best conditions, pillows were like rocks, tears and holes in drapes, TV had little of interest and remote worked only sometimes.  We asked for repair but it never came.  Food was just ok and service was not like I remember.  A lot of unhappy workers.  Excursions were ok.  Spa and spa personnel were excellent, but marred it by overkill on trying to get you to buy product!  NCL is cutting back on everything and it is very obvious they are trying to save money but that  says to me that I can go on other cruise lines which offer better service, food and amenities.  for the same price and have a better experience so I would not take another cruise on NCL