Liberty of the Seas
Sail date: November 21, 2011
The ship was clean & neat general staff very friendly however had problem with the show reservation and neither the cruise director Mike H, or the staff at the entrance were of any assistance- in fact we were a large group of 15 and were dismissed- had I not had the email confirmation in my cabin we would not have gotten in and by time I went back to cabin & returned to theater & was allowed in we could not all sit together. I found this extremely upsetting and no acknowledgement of an apology was offered. So as far as customer service goes they failed in my book & I am a long time cruiser with RCC line