Liberty of the Seas Cruise Review to Caribbean

Deck Hand


Helpful Vote

3 out of 5

family gathering

Sail Date: November 21, 2011

Reviewed: 4 years ago

Traveled As: Large Group

Room Type: Inside

The ship was clean & neat general staff very friendly however had problem with the show reservation and neither the cruise director Mike H, or the staff at the entrance were of any assistance- in fact we were a large group of 15 and were dismissed- had I not had the email confirmation in my cabin we would not have gotten in and by time I went back to cabin & returned to theater & was allowed in we could not all sit together. I found this extremely upsetting and no acknowledgement of an apology was offered. So as far as customer service goes they failed in my book & I am a long time cruiser with RCC line

Pros: sharing meals with extended family

Cons: reservation system for shows did not work

Recommends Liberty of the Seas? Yes!

Service and Staff
see above- cruise director Mike H was of no assistance to us & I found he and his staff were more interested in "gripping & grinning" rather then truly assisting,
Ship Quality
Food and Dining
we were a large group totaling 28 the head waiter was very accommodating in meeting our request to push tables together so we could all interact
Cabin / Stateroom
Children's Programs
we chose Liberty for its water park for the children in our party

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