LizM2

This is our 8th NCL cruiseand we ave cruised over 18x-All have been amazing and NCL has ships in great shape. We were on the Los Angeles to Miami-"Maiden Voyage" The ship did in no way look like the pictures. They just painted over the original name. It was run down and nothing like any other NCL ship we had ever sailed. The maiden voyage was a misleading term. We as well as 4 other cabin(balcony & suites) had bed bugs and over 4 couples had to be medically treated w/bites all over. They told us prior to booking that in Hawaii they do not allow casinos...but, that the ship would have a full casino by the time it would reach L.A...The entertainment was the worst we have ever seen on any cruise line...Therefore we opted to check out the casino....10 slot machines and 3 tables...No raffle for free cruises as in other NCL ships...NOTHING!!!! The restaurants-additional cost. Were great as always except by the 4th day Cagneys' the steak house ran out of most of the steaks. The wine list-well they also basically ran out of the better wines. The locations we stopped at were the reason we picked this cruise and they were very nice. I am still waiting to be reimbursed for all the medical bills due to the lice infestation on board. They misled us at the begining stating that we were the only ones with bites. The doctor was treating 3 other people when we got to her office on the ship. Then finally they said they had just taken over the ship and it seemed that there was in fact a problem. I am very sad about this situation as in the past I've always had a great experience w/NCL. I hope they get this ship in shape.