November 2013 - Norwegian Epic to Caribbean - Eastern
No one was there to greet us as we came on board. This was disappointing because last year on NCL's Star we were greeted with smiles,welcome aboard,music,and sanitized hand towels. We decided to have lunch at Taste. The service was slowwww! The food was terrible. It took about an hour to get our food after waiting for the waiter to take the order. The total time was about 21/2 hours.Now lets skip to dinner. After walking through the smoke filled casino which is outside the Manhattan Room. We had to wait an hour and fifteen minutes to be seated. The restaurant was under staffed so the service was very slow. The food was good it just took a long time to get it. There was only on server trying to wait on several tables. He had to do it all. It took us from 5:30 pm to 9:45 pm to finish dinner.
Our cabin 14th deck forward was another disaster. The balcony door was hard to open. You had to pull it open at the top and then push from the bottom to get it open. It got harder and harder to open as the week progressed. It was to the point we were afraid to close the door when we were on the balcony for fear we would not be able to get back in. The door was finally fixed on the last day of the cruise.
Day 2 got up that morning to discover the toilet would not flush. It took till about 2 pm to get it fixed. We had to use public restrooms. They were always dirty and smelled of old urine. They were always out of soap and paper towels. The next morning the toilet was not flushing again. So we were back to trying find a clean public restroom to use. I complained to customer service who apologized and explained that people are always throwing things in the toilet and stopping them up. They sent a bottel of wine and chocolate covered strawberries to my room that night. Woo Who!!! Guess what? The day we disembarked our toilet was not flushing again. There was only two of us in this cabin and we are in our mid sixties and early seventies so we know not to flush foreign objects in the toilets.
The crew members were not very friendly. They were not taught to smile. We actually had to ask several of them to smile. Every passenger I talked to made negative comments about the ship and its crew.
There was a few exceptions. Our room steward tried to help us with some issues,but never learned our name. The waiter Freddie in Taste did a great job the second time we ate at Taste. The two morning Washy Washy employees at the Garden Cafe were always cheerful. The young lady that waited on us the last night did a great job. Her last contract was on NCL's Star so she was well trained and friendly.
Our experience at Moderno was terrible. I regret spending the money there. The service was so bad and slow that we left before dessert. We sat there for 20 minutes before we were even served water.
Seasoned Seniors should not cruise on this ship. The Epic is for Gamblers and for people with lots and lots and lots of patience. If you dont mind over crowded elevators with long lines, slow service for meals, and unfriendly staff then this is the ship for you.