JayH1

When we booked this trip we were told the ship went through a recent refurbishment. What that means is partially refurbished. The hot tubs did not function properly, jets did not work and they were cold. Paint and caulk peeling inside of them. Kids jammed the areas and neither security,kids security or customer service did anything about it. The customer service staff while friendly handles complaints poorly, does not get back to you and is basically incompetent. Three times we complained at office until we were even contacted by managers who simply stated they will contact the corp office. Not one person ever tried to fix the problem.