Guestfrommiami
Third Mate

Joined: 06/06/2016
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Empress of the Seas

May 2016 - Empress of the Seas to Caribbean - Western

The ship and staff were not ready to sail!

My wife and I are normally not complainers however when something comes highly recommended and we spend more than usually, one would not expect to start their cruise with pushing two twins beds together for their anniversary. The toilet would flush when it wanted to. The first morning, breakfast never came, it was a long line for dinner. Hot dogs, burgers and fries was for lunch every day. One ice cream machine which was broken for the majority of the cruise. The sink was clogged. Some guest rooms were flooded with toilet water which left a smell in some areas of the ship. Our drinks had to be sent back every single time. To top everything off, I never got my on board charges statement before existing the ship therefore I don't know what I was charged for. The line for guest services stayed long for the entire trip! We have been on many of cruises, by far this one has been the wrost!

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Guestfrommiami's Tips

Empress of the Seas Empress of the Seas - Please don't go on this ship. I heard that some guest got off the ship in Grand Cayman and Key West and caught a flight back home. That's unacceptable Royal Caribbean.

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received a helpful vote on their Empress of the Seas cruise review - The ship and staff were not ready to sail!

received a helpful vote on their Empress of the Seas cruise review - The ship and staff were not ready to sail!

received a helpful vote on their Empress of the Seas cruise review - The ship and staff were not ready to sail!

received a helpful vote on their Empress of the Seas cruise review - The ship and staff were not ready to sail!

received a helpful vote on their Empress of the Seas cruise review - The ship and staff were not ready to sail!

received a helpful vote on their Empress of the Seas cruise review - The ship and staff were not ready to sail!

received a helpful vote on their Empress of the Seas cruise review - The ship and staff were not ready to sail!

received a helpful vote on their Empress of the Seas cruise review - The ship and staff were not ready to sail!

received a helpful vote on their Empress of the Seas cruise review - The ship and staff were not ready to sail!

received a helpful vote on their Empress of the Seas cruise review - The ship and staff were not ready to sail!