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Empress of the Seas Cruise Review to Caribbean - Western

Contributor Level: Third Mate
Experience: 7+ cruises
Review: 1
Helpful Votes: 16

Overall Rating:

1 out of 5
Verified Review
5 Night Key West & Cozumel (Miami Roundtrip)
Sail Date: May 28, 2016
Ship: Empress of the Seas
Cabin Number: 8679
Traveled As: Couple
Reviewed: 1 year ago

My wife and I are normally not complainers however when something comes highly recommended and we spend more than usually, one would not expect to start their cruise with pushing two twins beds together for their anniversary. The toilet would flush when it wanted to. The first morning, breakfast never came, it was a long line for dinner. Hot dogs, burgers and fries was for lunch every day. One ice cream machine which was broken for the majority of the cruise. The sink was clogged. Some guest rooms were flooded with toilet water which left a smell in some areas of the ship. Our drinks had to be sent back every single time. To top everything off, I never got my on board charges statement before existing the ship therefore I don't know what I was charged for. The line for guest services stayed long for the entire trip! We have been on many of cruises, by far this one has been the wrost!

Food and Dining

1 out of 5

Onboard Activities

1 out of 5


3 out of 5

Service and Staff

3 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
This was by far the smallest cabin we have been it. Forget about trying to clean your feet in the shower, and I'm not a big guy! The sink was clogged and the toilet didn't flush.

Ship Tip

Please don't go on this ship. I heard that some guest got off the ship in Grand Cayman and Key West and caught a flight back home. That's unacceptable Royal Caribbean.

5 out of 5
5 out of 5
Was this review helpful? 16

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