May 2017 - 15 nights on Silver Whisper
CarolGerry
Deck Hand
Joined 04/2016
2
Cruises0
Reviews61
Helpful VotesPast cruises
May 2016 - 8 Night Western Mediterranean (Rome To Barcelona) Cruise on Silver Spirit
Silversea silversea Spirit Cruise
Silver Spirit
Sail date: May 02, 2016
Silversea silversea Spirit Cruise
Customer service at sea and on land needs a lot of work. For a high end cruise one would expect better. Thought it strange that the Officer in charge of excursion hosted a birthday dinner for one of our group since we have an ongoing issue regarding there complimentary excursion program. Mix up with anniversary celebration for another couple in our group as well as confusion regarding dinner reservations. Food was good, ports were interesting but the lack of good customer service ruined the cruise experience for me therefore I would never cruise with them again.
Cruise tips
La Goulette (Tunis & Carthage), Tunisia
This port was changed in Jan. or Feb. to Taormina. You might want to update survey
Silver Spirit
Try Specialty Restaurants
Badges earned (Learn more)
Points (View leaderboard)
0
This week
This week
1
Total
Total
Customer service at sea and on land needs a lot of work. For a high end cruise one would expect better. Thought it strange that the Officer in charge of excursion hosted a birthday dinner for one of our group since we have an ongoing issue regarding there complimentary excursion program. Mix up with anniversary celebration for another couple in our group as well as confusion regarding dinner reservations. Food was good, ports were interesting but the lack of good customer service ruined the cruise experience for me therefore I would never cruise with them again.