schwen7752

we booked this cruise with family for thanksgiving week because it was the week that everyone could get away. We received the Speciality Dining as part of our package. /and were NEVER able to book the restaurants we  wanted - cagneys steak house. Norwegian oversold this particular option and all the restaurants were completely booked when we boarded the ship. We have gold status (only need 10 more for highest level) and didn't realize the significance of having to know what you want for dinner 8 months out. Cagneys was wait listed with over 140 names. We never were able to access. We had done this cruise on the pearl about 6 years ago. This one was a total failure in making us feel valued and "pampered". Two of the ports now have guards with machine guns in the departure area. ONe port (Honduras)  has a sign posted that says they don't recommend going off on your own. Really? why is NOrwegain still going there? We have pictures we took with the soldiers in Belize. 

. Our balcony room steward, Mr. Roy, was perfect. Always smiling and knew your name the very first night.  The beds were quite comfortable. Tendering was a nightmare. Our status should have allowed us priority tendering but none of the staff knew what we were asking for...even printed on our room cards. Service in the Venetian dining room was quick and accurate. The experience in the Aqua was quite the opposite...it took over 2 hours to complete a dinner service. I can not define what the failure was, exactly, but we make the best of it enjoying our family time. I honestly feel it was the itinerary.  WE have done 19 cruises and this was by far, not only the worst but the worst one on Norwegian.