July 2015 - 7 Night Bahamas & Florida (New York Roundtrip) Cruise on Norwegian Gem
Norwegian Gem experience
mcarbellano
Purser
Joined 07/2015
1
Cruise1
Review39
Helpful VotesPast cruises
Norwegian Gem
Sail date: July 04, 2015
my worst experience! my stateroom was located next to storage room full with boxes and I felt I was in a cargo ship instead of a fun ship and the 4th floor where I was located is the place where all the crew members live! So I felt that I was one of them not a guess! Also the hallway has a oder of waste and another oder I can't explain that made me sick and every time I went to any place to eat restaurants...etc. I have to walk thru the ugliness of the ship with tile floor, all the workers in and out of their places, noisy all the time and customer service very poor, asking all the time for toilettes etc. Very, very disappointed! Specially when I paid pretty good money and celebrating our anniversary! In 20 years cruising with differents cruise lines this is my first one and worst experience I ever had! I really want something to be done for my inconvenience.
Cruise tips
Nothing, the beach was dirty and no facilities close, you have walk a few blocks and boring
Norwegian Gem
Poor customer service, supervisors not caring. I was not happy so do not have any good thing to say except the food was good specially the restaurants like Bristo and ...
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my worst experience! my stateroom was located next to storage room full with boxes and I felt I was in a cargo ship instead of a fun ship and the 4th floor where I was located is the place where all the crew members live! So I felt that I was one of them not a guess! Also the hallway has a oder of waste and another oder I can't explain that made me sick and every time I went to any place to eat restaurants...etc. I have to walk thru the ugliness of the ship with tile floor, all the workers in and out of their places, noisy all the time and customer service very poor, asking all the time for toilettes etc. Very, very disappointed! Specially when I paid pretty good money and celebrating our anniversary! In 20 years cruising with differents cruise lines this is my first one and worst experience I ever had! I really want something to be done for my inconvenience.