July 2016 - 7 Night Western Caribbean (Miami Roundtrip) Cruise on Norwegian Getaway
Good Cruise, Terrible Booking Experience
jim18901
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Joined 07/2016
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Norwegian Getaway
Sail date: July 17, 2016
Good Cruise, Terrible Booking Experience
Beautiful ship, friendly crew, great food, fun excursions. NCL Getaway activities designed for the younger family ... so lots of children and very loud public areas. Passengers looking for a more quiet, relaxed atmosphere have to seek it out on the ship. The booking experience through was terrible ... Important information needed to make a good cruising decision was either missing or inaccurate. For example, reservation was supposedly upgradable to a better cabin if needed, knowing it might cost more. Not true. In fact, friends who booked through NCL directly could upgrade approximately 3 weeks prior to sail. I, on the other hand, was told by that the initial reservation had to be canceled (full 100% penalty) to re-book a better cabin. Sorry ... never again.
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Beautiful ship, friendly crew, great food, fun excursions. NCL Getaway activities designed for the younger family ... so lots of children and very loud public areas. Passengers looking for a more quiet, relaxed atmosphere have to seek it out on the ship. The booking experience through was terrible ... Important information needed to make a good cruising decision was either missing or inaccurate. For example, reservation was supposedly upgradable to a better cabin if needed, knowing it might cost more. Not true. In fact, friends who booked through NCL directly could upgrade approximately 3 weeks prior to sail. I, on the other hand, was told by that the initial reservation had to be canceled (full 100% penalty) to re-book a better cabin. Sorry ... never again.