March 2017 - 7 Night Western Mediterranean (Barcelona Roundtrip) Cruise on MSC Splendida
Disapointing
bbh
Purser
Joined 02/2017
1
Cruise1
Review36
Helpful VotesPast cruises
MSC Splendida
Sail date: March 10, 2017
While the ports we visited were all exceptional, warm friendly people and amazing things to see, please note this is a review of MSC only.
Our room was always clean and the gentleman that was in charge of our balcony room was excellent. Our dining room staff were always kind, friendly and helpful. the food was very good. With that being said, i was very disappointed with the cruise overall. About 2/3 of the remaining staff were rude and snobbish and pretentious. We attempted to add an excursion while on the ship. There was some confusion and we were signed up for the wrong one. they were less than apologetic. Blamed us for not knowing what we were requesting. offered us a 10% discount on the excursion and sent some old fruit to our room. When we asked if we could speak to the manager, we were told "he will not want to speak to 'YOU'!" we opted to have pictures taken, and purchased the digital package so we would have them when we got home. It was blank!!! no memories and we paid for it. it has been a month of multiple calls to MSC (15 total) at first trying to get them.... because they had no sense of urgency the photos were deleted and we have yet to been offered any kind of refund, compensation, or apology.
It is a cheap cruise that offers little in the area of extras and EVERYTHING on board is grossly overpriced. the salon, spa, drinks, souvenirs.
please just be aware of what you are getting when booking. the experiences on shore really made up for it. Southern Europe is beautiful and friendly!
Cruise tips
friendly, wonderful food
amazing market near the harbor
not as friendly, mondello beach is amazing
go see the Blue Grotto. worth it!
take the excursion, worth every penny!!! we also ubered over to the coliseum on our hour break!
color fountain "magic fountain" is really neat!
MSC Splendida
think twice before you book. make sure you can deal with the many shortfalls on board.
Badges earned (Learn more)
Points (View leaderboard)
0
This week
This week
20
Total
Total
While the ports we visited were all exceptional, warm friendly people and amazing things to see, please note this is a review of MSC only.
Our room was always clean and the gentleman that was in charge of our balcony room was excellent. Our dining room staff were always kind, friendly and helpful. the food was very good. With that being said, i was very disappointed with the cruise overall. About 2/3 of the remaining staff were rude and snobbish and pretentious. We attempted to add an excursion while on the ship. There was some confusion and we were signed up for the wrong one. they were less than apologetic. Blamed us for not knowing what we were requesting. offered us a 10% discount on the excursion and sent some old fruit to our room. When we asked if we could speak to the manager, we were told "he will not want to speak to 'YOU'!" we opted to have pictures taken, and purchased the digital package so we would have them when we got home. It was blank!!! no memories and we paid for it. it has been a month of multiple calls to MSC (15 total) at first trying to get them.... because they had no sense of urgency the photos were deleted and we have yet to been offered any kind of refund, compensation, or apology.
It is a cheap cruise that offers little in the area of extras and EVERYTHING on board is grossly overpriced. the salon, spa, drinks, souvenirs.
please just be aware of what you are getting when booking. the experiences on shore really made up for it. Southern Europe is beautiful and friendly!